Privacy policy

Lehmans Co., Ltd. ("we", "us" or "our") considers it an important responsibility to handle and protect our customers' personal information appropriately in operating "Zen - 然 - EYEWEAR" (the "Site").
This Privacy Policy sets out the personal information we collect, the purposes for which we use it, and how we manage it.

1. Information we collect

We may collect the following information when you use the Site.

  • Name
  • Address and shipping address
  • Phone number
  • Email address
  • Order details, purchase history, return and exchange history
  • Payment-related information
  • Details of your inquiries
  • IP address, browser and device information
  • Cookies and other identifiers
  • Browsing and usage history on the Site

Payment information such as credit card numbers is not held directly by us and may be processed through payment service providers.

2. How we use personal information

We use the personal information we collect for the following purposes.

  • Accepting orders, processing payments, shipping and delivery
  • Handling orders, returns, exchanges, refunds and the like
  • Responding to customer inquiries
  • Sending important notices about our products and services
  • Sending newsletters and information about new products, campaigns and the like
  • Improving the Site and our products
  • Analyzing usage and marketing
  • Preventing fraudulent use, unauthorized access and other misconduct
  • Responding to requests from laws or government authorities
  • Other operations incidental to the above

We send marketing communications such as newsletters only with your consent. You can unsubscribe at any time using the link in the email.

3. Cookies and similar technologies

The Site may use cookies and similar technologies to improve convenience, analyze usage and measure advertising effectiveness.
Information collected through cookies may include browser information, device information, IP address and browsing history on the Site.
You can disable cookies in your browser settings. However, some features may not work properly.

4. Disclosure to third parties and outsourcing

Except as permitted by law, we do not provide personal information to third parties without your consent.
However, to the extent necessary to operate the Site, we may entrust the handling of personal information to providers such as the following.

  • E-commerce platform providers
  • Payment service providers
  • Shipping and logistics providers
  • Cloud service providers
  • Email delivery providers
  • Analytics and advertising providers
  • Customer support and other contractors

We select contractors carefully and put in place the necessary contracts and security measures.

5. Handling of personal information outside Japan

The providers of services we use to operate the Site, or their contractors, may be located outside Japan.
As a result, your personal information may be stored on servers outside Japan or processed by businesses located outside Japan.
In such cases, we will endeavor, in accordance with applicable laws, to ensure that appropriate protective measures are taken through contracts or other means.
Where necessary, we will provide you with information about the handling of personal information outside Japan.

6. Security

We take reasonable and appropriate security measures to prevent unauthorized access to, leakage, loss or alteration of personal information.
Where we entrust the handling of personal information to an external business, we supervise it as necessary and appropriate.

7. Retention period

We keep personal information only for as long as necessary to achieve the purposes of use or as required by law.
Personal information that no longer needs to be kept is deleted or anonymized by appropriate means.

8. Your rights

Under applicable law, you may be entitled to request the following regarding the personal information we hold about you.

  • Disclosure
  • Correction, addition or deletion
  • Suspension of use or erasure
  • Suspension of provision to third parties

If you wish to make such a request, please contact us using the details below.
We will respond in accordance with the law after verifying your identity.

9. Links to external sites

The Site may contain links to websites and services operated by third parties.
Please refer to each service's privacy policy for how personal information is handled there.

10. Use by minors

If you are a minor, please use the Site with the consent of a parent or other legal guardian where necessary.

11. Changes to this Policy

We may change this Privacy Policy in response to changes in laws, Site features or our services.
We will notify you of any significant changes by posting them on the Site or by other appropriate means.

12. Contact

For inquiries about this Privacy Policy and the handling of personal information, please contact us through the CONTACT page on the Site.

Lehmans Co., Ltd.
Zen - 然 - EYEWEAR